VOIP Handset / Extension Users Guide

VOIP Quickstart Guide

How to transfer calls using a Cisco 7960 IP Handset

The Cisco 7960 handsets allow you to transfer calls in two ways. The standard method of transfer allows you to speak first with the party that you are transferring the call to (e.g. to ask whether they are available to take the call, or to let them know who you are going to transfer through). The second method of transfer is referred to as a 'Blind Transfer', which will put the caller straight through to the extension you dial.

Conducting a Standard Transfer

• While on a call, press the 'More' softkey. Then press 'Transfer'.
• Enter the extension you wish to transfer to, and press 'Dial'
• Once the extension picks up, introduce the caller etc. When you are ready to complete the transfer, press the 'Transfer' key again, and hang up the phone at your leisure.

Conducting a Blind Transfer

• While on a call, press the 'More' softkey. Then press 'Blind Xfer'.
• Enter the extension you wish to transfer to, and press 'Dial'
• Hang up the phone

Voicemail Access

Listen to your Voicemail messages - *95

If you have Voicemail enabled for your extension, you can dial *95 from your extension phone keypad in order to manage voicemail messages. You can listen and delete voicemail messages using the integrated menu. The Voicemail password is required in order to access the mailbox over the phone. You can also access your mailbox, if you call your extension number and press * after you hear the Voicemail welcome message. This is a good idea, if you call your extension from another extension or you call your extension public phone number from an external phone number.

Enable/Disable your Voicemail - *950

If you have Voicemail enabled for your extension and you want to disable it, or if it is disabled and you wish to enable it, dial *950 from you extension phone keypad in order to change the status of your Voicemail.

Your phone system supports call waiting. In order to deactivate call waiting and let the persons that call you hear the BUSY signal when you

are involved in another phone conversation, dial *70 from your extension phone

Activate Call waiting - *71

In order to take advantage of the call waiting option, dial *71 from your extension phone keypad. Wait for the confirmation message and hang-up the phone.

When Do Not Disturb is activated, the your extension cannot be contacted and the phone will not ring. A custom sound file, which is chosen in the control panel web interface, can be also played. If you want to activate the Do Not Disturb function, dial *78 from your extension phone keypad. Wait for the confirmation message and hang-up the phone.

If you want to deactivate the Do Not Disturb function, dial *79 from your extension phone keypad. Wait for the confirmation message and hang-up the phone.

Queue Agents

Login the queue agent owning the extension - *96

If you are an agent in a queue and you want to take calls from your personal extension, you can dial *96 from your extension phone keypad in order to login to the system. You will be prompted for your agent password. After login, the system will expect to find you at the extension you logged in from.

If you are an agent in a queue and you are currently at another system extension, you can dial *97 from the extension phone keypad in order to login

You can pick up any call that is ringing on the extensions that belong to the same client account as you. By dialing *21 on your phone keypad you will pick up the first call in the list of calls that are ringing on the client account. Call Conference Features

Call Conferencing

Create a conference room

To create a conference room, dial 8YOUR_NUMBER

Joining a conference

• To joining a conference initialized by a local extension,dial 8 followed by the conference extension number.
• For external users, simply dial extension's outside number

With your service, you can "share" calls between extensions. Consider the following example: there are two extensions on the same client account. One belongs to a secretary and the other one belongs to her boss. All calls ring on the secretary's extension which filters them and transfers the important one to her boss. If the boss is currently busy, she can transfer calls to a parking lot. She can call her boss and inform him the position of the call on hold until the boss is able to unpark the calls.If you want to send an answered call to the parking lot, you must press #2 on the phone keypad. The system announces the position of the call in the parking lot (this position can be used to unpark the call, when there are several calls in the parking lot). The call will be kept on hold until it is unparked by another extension from the same client account. If the call remains in the parking lot for a time period equal to the Parking timeout, it will be automatically returned to the queue.

To unpark the last call found in the parking lot, you must dial *229 on the phone keypad.